CyTrack

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Teleconnect and CyTrack

We provide 3 levels of products and solutions; - Individual Applications that can be purchased separately, CyCentreSuites and CyCentreVertical Market Solutions, all our products are Modular and are offered individually at aggressive competitive pricing plans.

CyCentreBusiness, Corporate and Call Centre Solutions are complementary CyTrackModular Telephony Applications into a value priced designed solution. We have addressed specially requested Solution Packages from our Clients and Partners to provide Small Business and Corporate and Call Centre Class Solutions. Please review these specially designed solutions for a full range of features and also very aggressive and competitive pricing plans. CyCentreService Bureau is the first of a range of planned vertical market solutions.

Small Business Solutions

We provide special Small Business Packages of bundled CyTrack Modular Telephony Applications to address Small Business Solutions requested by our Partners and Clients. Select CyCentre Small Business Solutions for a reference page to each Solution.

Corporate and Call Centre Solutions

We provide advanced full featured Business Packages of CyTrackModular Telephony Applications to address advanced and fully featured Business Solutions requested by our Partners and Clients. Select CyCentre Corporate and Call Centre Solutions for a reference page to each Solution.

Service Bureau

CyTrack CyCentre Service is a Modular Telephony Technology Solution addressing the needs of Serviced Office Operators and Service Bureaus. The CyTrack CyCentre Service enables a range of advanced services and features to be provided to clients. Most Importantly the well managed integrated reporting and billing platform allows close cost analysis and billing with all services provided to the client centralised to the one Bill.

 

CyQ - Inbound Call Management

CyQ is the most affordable professional Customer Service and Inbound Management & Reporting system for all businesses.

CyQ provides your business with the means to route and manage your customers and provide them options on how they want to contact your staff in the best possible way.

CyQ is an Inbound Call and Queue Management system designed to offer very powerful features and simple administration. CyQ offers powerful Skills Based Routing and Automatic Call Distribution with variable Announcement Management options that provide your business with state-of-the-art Call Centre Technology.

Agents log in and out of CyQ and all the data from queues, traffic and agents is logged and reported on by CyReport providing a powerful and integrated solution that can grow with you. To add additional agents you only need to purchase Agent licenses.

CyCall -Outbound Call Management

CyCall is the most affordable professional Tele-Marketing & Outbound Management & Reporting system for all businesses. CyCall provides your business with the means to setup and manage outbound teams to target your customer and prospect lists in targeted campaigns and produce results.

CyCall Tele-Marketing & Outbound Call Management Module provides management and productivity enhancements to outbound call requirements.   Whether you have a part-time Tele-Marketing requirement or you are a full time Outbound Call Centre, CyCall has a range of modules and upgrade options to suit your requirements and budgets.

CyDesk - Computer - Telephony Integration

CyDesk can be used stand-alone or integrated to Outlook, your Customer Relationship Management System (CRM) or Database, Access and many other Windows Based Applications. You can even just highlight any number in Windows and Right-Click to Dial, it’s that easy!

All standard telephone controls such as answer, hold, re-dial, conference and transfer are now easier and in fact better supported now it can be done right from your PC. CyDesk™ also provides advanced functionality for use in businesses, such as Real Time Management Screen for the Administrator,
configurable break types to indicate individual user ‘presence status’ and optional voice recording functionality, utilising the power of our Voice Recording module.

CyDesk is a complete business system that is modular - CyDesk becomes the desktop agent module in any CyTrack® Business Communications or Call Centre System. Work alone or be a part of a CyQ Inbound call centre team, CyCall Outbound telemarketing team or both at the same time.

CyDesk provides your team with system log-in, break-outs, completion codes, call wallboard and voice recording control centre when you are part of a CyTrack Business Communications System. Remember, CyDesk also links your team into your company CRM for a complete integrated solution.

CyReport - Call reporting and business intelligence

What are Business Intelligence (BI) applications? The CyTrack BI suite is a set of applications that deliver historic and current information on business communications, supporting better business analysis and decision making.

All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal. The old adage of ‘what gets measured gets managed’ continues to apply today and it is through measuring performance that businesses can ensure they meet these critical benchmarks.

CyReport provides your business with the means to collect, report and analyse on your telephone system.From a company wide analysis, or whether broken down by department or team, even just on a single extension, CyReport™ provides the information on your most important area of business, how you are communicating with your customers, what your performance is and where the costs are coming from. 

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